The Fine Print

STORE POLICIES — THE STUFF NOBODY WANTS TO READ UNTIL THEY NEED IT.

We make our products with care, pack them with care, and fully expect them to arrive ready to do their thing. If we mess something up, we want to know about it and we'll do our best to make it right.

That said, once your order leaves our hands, there are a few rules worth knowing.

RETURNS + EXCHANGES

Because of the personal-care nature of many of our products, all sales are final and we do not accept returns or exchanges. This helps us protect the safety and integrity of the products we sell.

If there is a genuine problem with your order, please contact us. Resolutions, including replacements, or store credit when appropriate, are handled on a case-by-case basis at the discretion of Dirty Little Suds.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, leaking, defective, or we sent you the wrong item, please contact us within 48 hours of delivery.

Include your order number and clear photos of the product, packaging, and shipping box when applicable. Photos are required so we can determine what happened and the appropriate resolution.

Claims submitted more than 48 hours after the carrier's recorded delivery time may not be eligible for replacement, refund, or store credit.

If the problem happened on our end, we'll make it right. All resolutions are handled on a case-by-case basis at the discretion of Dirty Little Suds.

SCENT IS PERSONAL

We love a good smell around here, but noses are weird.

Fragrance strength and scent preference are subjective. A fragrance being stronger, lighter, sweeter, different, or simply not what you expected does not mean the product is defective and is not, by itself, grounds for a refund or replacement.

When available, please read fragrance descriptions before ordering. If you're unsure about a scent, we're always happy to help you choose.

ONCE IT'S YOURS, TAKE CARE OF IT

Products need reasonable storage and care after delivery.

Keep products properly closed and store them according to their intended use. Avoid excessive heat, freezing temperatures, direct sunlight, moisture, or other conditions that may damage the product or packaging.

Dirty Little Suds is not responsible for products that are lost, spilled, exposed to weather, improperly stored, or otherwise damaged after successful delivery or pickup.

A SPECIAL NOTE ABOUT POWDERED PRODUCTS

Laundry detergent, carpet refresher, and other powdered products must be kept sealed and dry.

Moisture and humidity can cause powders to clump, harden, activate, or otherwise become unusable. Please store them indoors in a cool, dry location with the container securely closed.

Products damaged by rain, water, excessive humidity, outdoor storage, or other moisture exposure after delivery are not eligible for refund or replacement.

Yes, we really have to say that.

WHEN CAN YOU EXPECT YOUR ORDER TO SHIP?

Most orders ship within 3–5 business days after they're placed. We're a small-batch business so everything gets picked, packed, and sent out by actual humans.

Business days do not include weekends or holidays. During sales, holidays, new product launches, or especially busy periods, processing may take a little longer.

Once your order ships, you'll receive tracking information so you can follow it on its journey.

Please remember: processing time and shipping time are two different things. Our processing window is the time it takes us to prepare your order. Carrier transit time begins after your package leaves Dirty Little Suds.

If an item has a different turnaround time—such as a preorder, made-to-order item, or product with a clearly stated ship date—the timeframe listed on that product will apply.

SHIPPING

Please double-check your shipping address before placing your order.

Once a package has been accepted by the carrier, delivery timing and handling are outside our direct control. If your tracking shows something unusual, contact us and we'll help however we reasonably can.

Orders marked delivered by the carrier are not automatically eligible for refund or replacement if they cannot be located. Please check around the delivery area, with household members and neighbors, and contact the carrier first. 

LOCAL PICKUP

Please wait until you've received confirmation that your order is ready before heading to a pickup location.

ORDER CHANGES + CANCELLATIONS

We start working on orders quickly.

If you need to change or cancel an order, contact us as soon as possible. We'll make every reasonable effort to help, but changes and cancellations are not guaranteed once an order has entered processing or been fulfilled.