Shipping policy

🚚 Shipping Policy

Last updated: Aug 16, 2025

At Dirty Little Suds, we hustle hard to get your order packed and on it's way. Here’s how shipping works around here:

📦 Processing Times

  • Orders are typically processed within 3-5 business days (excluding weekends and holidays).

  • During busy seasons (like holiday launches), processing may take a little longer — we’re only human, not elves.

🚚 Shipping Rates & Delivery

  • Shipping rates are calculated at checkout based on weight, location, and carrier.

  • Delivery times are estimates provided by the carrier. Once your order leaves our hands, delivery speed is out of our control. (Translation: yell at USPS/UPS, not us.)

📍 Shipping Addresses

  • Double-check your shipping info before placing an order. We can’t reroute packages once they’re shipped.

  • Orders returned due to incorrect addresses will require additional shipping fees to be resent.

⚠️ Lost, Delayed, or Stolen Packages

  • Once tracking shows “delivered,” Dirty Little Suds is not responsible for lost or stolen packages.

  • If your package is delayed or goes MIA in transit, please contact the carrier directly — they’re the ones holding your soap hostage.

  • We’ll do our best to help, but we can’t refund or replace items that carriers lose after marking them delivered.

✨ In Short

We’ll get your order out the door fast, but after that it’s postal roulette. If your box takes the scenic route, shows up late, or gets kidnapped by a porch pirate, that’s between you and the carrier. We’re just the soap slingers — not your mailman’s babysitter.